Murillo Wolf
I build modern customer experience platforms for companies throughout Virginia and the Mid-Atlantic. From concept to launch, I blend human-centered design with resilient code and keep everything fueled by a strong cup of coffee.
My goal is to deliver products that are fast, inclusive, and memorable for the people who rely on them every day.
Keep it simple
I believe technology should make life easier, not harder. Northern Virginia teams trust me to cut through noise, focus on measurable outcomes, and launch dependable products with confidence.
Maybe I don't chase the flashiest trends, but I do ship the most useful solutions.
Projects that I'm proud of
I document and open source nearly every engagement so other product teams can learn, remix, and ship better customer experiences.
What people say about me
I've had the pleasure of working with some amazing people throughout my career. Here are a few words from some of them.
Wolf demonstrated excellent technical and teamwork skills, especially in React and JavaScript
He was always open to feedback, proactive in improving processes, and highly respected by both colleagues and students
Professional Experience
Companies I've partnered with and the outcomes we delivered together.
Sr Software Engineer
Oct 2022 - Jul 2025
Worked closely with Product, UX, and Design teams within the Customer Experience (CX) area to ship user-centric features.
Led the development of user support solutions, including the chatbot and the case creation and resolution flow inside the CRM.
Owned observability for micro-frontend applications, ensuring usability, performance, and scalability across every Latin American country where Mercado Libre operates.
Key Achievements:
- Developed a chat application used across 7 Latin American countries, serving approximately 50 million users.
- Reduced customer support case creation by 20%, minimizing the need for staff allocation.
- Improved user intent understanding by 12% through integration with ChatGPT and LLM models.
- Implemented user interaction tracking with BigQuery, generating over 1 GB of data daily.